What You’ll Hear:
- Why hiring slow is one of the most protective things you can do for your clients, your team, and yourself
- The multi-stage screening process Heather uses before a single interview takes place, including reference questionnaires, case studies, and admin phone screens
- How a scored interview system with automated ratings helps take bias and gut-feeling risk out of the equation
- What two real hiring situations taught Heather about blind spots, trust, and the importance of pausing before sending the offer
- Why an eight-week onboarding process before client contact is not overcautious — it is good clinical governance
Resources Mentioned on this Episode
- Bach Counselling Group: www.bachcounseling.com
- Run It Like a CEO Audit (Lisa's free lead magnet): grouppracticenetwork.ca/ceo-audit
- Group Practice Connection membership: grouppracticenetwork.ca/the-group-practice-connection
Featured Guest:
Heather Bach, MA, CCC is the founder and Clinical Director of Bach Counselling Group in North Vancouver — a clinic she built from the ground up over 25 years into a solid team of registered counsellors, a graduate internship program, and a specialty practice for executive leaders. Her clinical work spans trauma, relationships, anxiety, and high-performance psychology, and she's designed two community-based trauma programs serving women and children affected by family violence. A recognized expert in her field, Heather has been interviewed across print, radio, and television, and regularly presents at professional forums. Today she's here to talk candidly about what it really takes to build and sustain a mental health practice — the clinical, the operational, and everything in between.
Connect with Heather:
Website: www.bachcounselling.com
Instagram: https://www.instagram.com/bachcounselling
Meet the Host: Lisa Catallo
Lisa is a Canadian psychotherapist, group practice owner, and business coach with over eight years of experience leading a thriving, values-driven practice. She works with therapists who are ready to step into their role as confident, ethical, and intentional leaders—without burning out or getting buried in the day-to-day.
Lisa’s coaching focuses on building sustainable group practices through efficient systems, effective leadership, and a deep respect for time and energy. Her approach is calm and encouraging, offering grounded guidance that helps therapists move from overwhelm to clarity—so they can lead with confidence and purpose.
Whether she’s supporting someone just starting to grow a team or helping a seasoned leader reclaim their role as CEO, Lisa brings a blend of insight, structure, and heart to everything she does.
When she’s not coaching or connecting with therapists, you’ll find her hanging out with her children and grandchildren, reading, walking by the water, or dreaming up new ways to make business feel a little lighter.
Connect with the Host:
Website: www.grouppracticenetwork.ca
Instagram: instagram.com/grouppracticenetwork
Facebook: facebook.com/grouppracticenetwork
LinkedIn:www.linkedin.com/in/lisa-catallo
Loved this episode? Let’s take it a step further.
Grab the free Time + Energy Audit for Group Practice Owners to get super clear on where your time is going—and what it’s actually worth.
👉 Download it here: https://www.grouppracticenetwork.ca/thank-you-etl
And if you're ready for consistent support, connection, and access to done-for-you tools? Come join us inside Group Practice Connection—the membership designed to help Canadian group practice owners lead with clarity and confidence.
✨ You don’t have to do this alone. Check it out here: https://www.grouppracticenetwork.ca/the-group-practice-connection
Empowered to Lead is proud to be on the High Vibe Podcast Network Check out (Host Name) Gift in the Vault https://highvibepodcastnetwork.com/gifts
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